Privacy
Last updated 12 November 2026.
What we keep
Your name, work email and company; the shipment fields and certificates you enter or that we read from your documents; and how many checks and document reads you use each month, so we can apply plan limits.
Documents you upload
When you upload a PDF or photo, we send it to Anthropic's Claude API to read it into fields. We don't store the file itself. The fields it produces are saved in your account, where you can edit or delete them.
Clearance outcomes
If you record how a shipment cleared (cleared, queried or held), which findings customs raised, and the days and extra cost involved, we store that with the shipment and show it to your own team. We also use it in aggregated form, without company or shipment details, to improve which checks Mutabaqa runs and how they are graded.
Who can see your data
People in your Mutabaqa account. If you create a share link for a shipment, anyone with the link can see that shipment's fix list and document fields (not your account or other shipments) until you turn the link off. If you request an expert review, the reviewer sees that shipment.
Where it lives
On Cloudflare's network, in a Cloudflare D1 database. Payments are handled by Stripe; we never see your card number.
Deleting your data
Delete shipments and certificates at any time. To close your account and delete everything, email us from the address on the account.